Frequently Asked Questions (FAQ)

What happens if there’s a maintenance issue?

We have a team of trusted contractors ready to respond to repair requests. Tenants can report issues via our e-mail, in person during office hours or by phone.

How do emergency call-outs work?

Our 24/7 emergency voicemail ensures urgent issues like leaks or heating failures are dealt with promptly. Non-emergency issues will be scheduled during working hours.

Do you handle pest control?

Yes, if pests are present at the start of a tenancy or are due to building conditions, we arrange professional pest control services. Tenant hygiene-related infestations may be the tenant's responsibility.

Can tenants sublet the property?

Subletting is not permitted without the landlord’s written consent. Unauthorised subletting is a breach of tenancy terms and may lead to eviction proceedings.

How do tenants pay their rent?

Rent is paid via standing order or bank transfer on the agreed date each month. We provide all payment instructions when the tenancy begins.

How are evictions handled?

We follow the correct legal process, including serving the appropriate notices and, if necessary, applying to the court. We aim to resolve issues amicably before it reaches this stage.

How do tenants report repairs?

Tenants can report maintenance issues via our online portal, email, or phone. We’ll confirm receipt and keep both tenant and landlord updated on progress.

Who can tenants contact with questions?

Our friendly property management team is available during office hours to assist with any tenancy-related questions or concerns.